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Introduction

This page provides general information for patients and visitors to Capital & Coast District Health Board (CCDHB) hospitals and clinics.

For specific information about the location you are visiting, including maps, transport, facilities, services and hours, please use the links below:

We have free shuttles between Wellington and Porirua – read more about this here.

Outpatient appointments

Your GP or specialist may refer you for an outpatient appointment at Wellington Regional Hospital, Kenepuru Community Hospital or Kapiti Health Centre.

Read more about CCDHB outpatient appointments.

Admission to hospital

Read more about admission to one of our hospitals.

This page will help you prepare for a hospital stay and has information about what to bring with you and what to arrange before you leave home, meals and services during your stay and what happens when you're discharged.

Smokefree hospitals

CCDHB is proud to besmokefree. This means that smoking is not permitted in any of our buildings, car parks or on our grounds.

Read more about our smokefree policy and how we can help you stop smoking.

Your health information

We collect and hold information about all of our patients so we can provide the right care and treatment. Your information is confidential and the only staff who are allowed to see your records are those who are involved in your care.

If you are or have been a patient or client of CCDHB you have a right to ask and be given access to personal health information.

Read more about accessing health information here.

How is your information used?

Your family doctor gets a summary of your treatment and any special instructions they need to know, unless you ask us not to do this. If you don’t want us to send this information to your family doctor, please let us know when you are admitted to hospital or come in for an appointment at the hospital or health centre.

Some patient information is used in a general way to help with research and planning so we can improve our services but there are strict rules about how we do this and your privacy is always protected. By law we have to provide some details to a secure health register if you have certain cancers and infectious diseases. The law provides protection for your information and we comply with these laws.

Your consent to treatment

You may need to make choices about your treatment and care. We will provide the information you need in a way you can understand. You can expect to be able to discuss your options with us privately and in a way that makes you feel comfortable.

When you have decided what to do, you will be asked to give your consent. Your consent is needed for all treatment. You can ask questions and change your mind at any time. You are welcome to have a support person or kaiawhina with you.

Body parts and tissues

If tissue is taken from you for testing or any part of your body is removed, you can ask to have this returned to you. Otherwise we keep the tissue or body part for four weeks and then cremate it.

Need an interpreter?

Interpreter services can be made available to people who meet specific criteria. For outpatient appointments, interpreting services should be booked in advance. 

Need a wheelchair or help from an orderly?

Phone us on 04 385 5999 extension 86100 before you visit to arrange this.

Claiming back the cost of your travel

The National Travel Assistance Scheme provides financial help for people who are referred by their specialist to see another specialist, and need to travel long distances or travel frequently. The specialists must both be part of a government-funded health and disability service.

The Patient Travel Administrator at Wellington Regional Hospital can confirm whether you qualify for assistance and can send you a form or you can get one at the hospital. You can phone them on 04 806 0058.

  • The claim form will need to be sent to the National Travel Assistance team – their address is on the form.
  • Reimbursement can take up to 10 working days from when the National Travel Assistance team receive your form.
  • Remember to complete the form fully and to get your appointments signed off and stamped by the department you have attended.
Last updated 14 March 2017.