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Where do I get advice about an older person who is struggling to cope at home alone?

Contact Age Concern Wellington or Age Concern Kapiti Coast

Or contact Care Coordination Centre to discuss getting a needs assessment.
Physical address: 10 Wineera Drive, Porirua

Postal Address: PO Box 50-544, Porirua

Phone (including after hours): 0800 282 200 or (04) 238 2020

Fax: 0800 282 202 or (04) 238 2022

Email: wellington@coordination.org.nz

How do I find out more about getting help related to elder abuse?

The Age Concern website has a section on elder abuse and what to do. Read it on the Age Concern website here.

How do I make a complaint about care provided by an agency or organisation to an older person?

In the first instance you should contact the organisation providing the care (if known) and discuss the issue with them.

If you are not satisfied with their response you can:

  • Contact the CCDHB’s Health of Older People portfolio manager on 04 806 2425.
  • Contact the Health and Disability Commissioner on 0800 11 22 33
  • If the person is in a residential care facility – you can also contact the Ministry of Health’s certification section on 0800 855 066 or on the Ministry of Health website here.


Seniorline website: https://seniorline.org.nz/Seniorline Service

Phone: 0800 725 463

Helping older people navigate the health system

Access to timely information is vital for making considered decisions for the future.

Seniorline is contracted by all New Zealand District Health Boards as an information service to assist older people and their whānau to navigate the health system. The Seniorline website is a wealth of information and resources and includes information on how to get help to stay at home and support services for caregivers. It also advises on the process for entry to rest home, dementia or hospital care, funding, and the services that should be provided. 

Physical Address:  Room 29, Ground Floor, Building 17, Greenlane Clinical Centre
Postal Address:  PO Box 92-189, Auckland 1142
Fax Number: (09) 638 0358


Agewell website:http://www.agewell.org.nz/links.html

The Agewell website has many links to other sites and to other community groups and organisations which may be of interest to seniors. It also includes health and lifestyle topics.


Age Concern

Age Concern website: http://www.ageconcern.org.nz/ACNZPublic/About_Us/Contact_Us/ACNZ_Public/AroundNZ.aspx

Information specific to Wellington: Age Concern Wellington

Information specific to Kapiti: Age Concern Kapiti Coast

Age Concern is a charitable organisation dedicated solely to people over 65. It promotes wellbeing, rights, respect and dignity for older people. Services include:

  • Free and confidential Elder Abuse and Neglect Prevention Services which employ professional staff to work with older people and their carers, providing support and advocacy so that older people can be happy, healthy and safe.
  • Accredited Visiting Service which is a befriending service that provides regular visits to older people who would like more company.
  • Information about:
    • wellbeing, health and happiness
    • housing and care
    • money matters
    • policy and research.

Super Seniors, Ministry of Social Development

Super Seniors website: http://superseniors.msd.govt.nz/

This website will act as a gateway where you can access information that is specifically tailored to be useful and relevant for seniors.

While you can find information about your entitlements and the support you can receive from the Government, including SuperGold card discounts, this website will also provide you with information that will help you make the most of your senior years.

There are articles and links on volunteering, how to use technology, keeping fit, remaining healthy and staying connected to your community.


Health navigator

Health navigator website:http://www.healthnavigator.org.nz

Trusted health information and self-help resources for all New Zealanders about hundreds of health topics. Includes plain English information about medicines, and information in multiple languages.



Call Healthline on 0800 611 116 for free advice from our trained registered nurses.

Healthline is here to help you 24 hours a day, 7 days a week.

Phone calls are free from within New Zealand.

Call Healthline if you’re:

  • feeling unwell – but not sure whether you need to see a doctor
  • needing some urgent advice about a family member or friend who’s sick
  • on holiday and want to know where the nearest doctor or pharmacy is.

Our Healthline nurses are specialists in assessing and advising over the phone.

If you need to talk to someone in your own language, Healthline can usually arrange this using an interpreting service.


Eldernet website: https://www.eldernet.co.nz/Home

This site includes a comprehensive listing of New Zealand’s:

  • Home help and other support services
  • Retirement and Lifestyle Villages
  • Rest Homes, Dementia, Hospitals and Specialist Hospital Care.

Other support and information is also available. In this section you will find products, services and operators that have the older person in mind.

Te Hokinga ā Wairua End of Life Service

Te Hokinga ā Wairua End of Life Service is a source of expert, trusted and accessible information to help guide people facing the loss of a loved one, with a clear and concise timeline of what to do in the days, weeks and months following a death.

Practical advice such as finding a funeral director, guidance on funeral and memorial service options, financial assistance, and details about wills and administering an estate is all consolidated in one place. The free online service also gives people the information and tools they need to create and share a personalised plan of their end of life preferences and wishes, to make it easier on those they will leave behind.

Find out more at https://endoflife.services.govt.nz/welcome

Te Hokinga a Wairua logo

Last updated 15 November 2019.