On this page:

This page explains how Te Whatu Ora Capital, Coast and Hutt Valley uses any information you give to us through this website www.ccdhb.org.nz and the way we protect your privacy as we do so.


Protecting the privacy and personal data of the visitors to our website is extremely important to us. This site has security measures in place to protect the loss and alteration of information under our control.

Personal information

  • We do not collect any personal information on this site unless you choose to give it to us.
  • Any information you do provide will be held by us, Te Whatu Ora Capital, Coast and Hutt Valley.
  • We do not collect identifiable information about you if you only browse our website.

Use and disclosure

  • We use personal information that you provide to us via this site only for the purposes for which you supplied it.
  • We do not share your personal information externally unless it is necessary for the purpose for which you gave us the information (i.e. to investigate a complaint) or, where sharing it is permitted by law.
  • If you provide feedback regarding our website we will use it only to develop and improve this site.
  • We analyse site browsing patterns of visitors to our website to improve our services. This information does not identify the person browsing in any way.

Your rights and choices

We are happy to provide you with access to any personal information that we hold about you. If it is wrong, please ask us to correct it. To ask for access or correction to your medical information please email medical records: medrec.patientinf@ccdhb.org.nz.

Important information

This privacy statement does not cover links within this site to other websites.

For any further explanations of what we do with your information, please feel free to contact us: info@ccdhb.org.nz

Community guidelines for social media channels

Te Whatu Ora - Central, Coast and Hutt Valley engages with the community and provides important safety and public health information through accounts on Facebook, Instagram, Twitter and LinkedIn. We encourage contributions to our pages but reserve the right to remove posts that violate our community guidelines. Please keep all comments and posts relevant and respectful. 

Social media is not a diagnostic platform – if you have concerns about your health, please get in touch with your GP or contact Healthline for free at 0800 611 116. In an emergency, always call 111. 

If we receive information that suggests anyone may be at risk of harm, we may share it with Police or Netsafe to keep them safe. However, our channels are not an emergency service and are not monitored at all hours. If you or anyone else is at risk of hurting themselves or others, please call 111 if it is an emergency. Alternatively, search for mental health services and information. 

Te Whatu Ora reserves the right to: 

  • determine what constitutes inappropriate content 
  • hide or entirely remove inappropriate content 
  • ban users from its social media communities. 

We may delete posts which contain: 

  • racist, sexist, homophobic or other forms of hate-speech 
  • potentially defamatory statements 
  • confidential information (including contact details and personal or health information) 
  • misinformation 
  • spam or advertising 
  • offensive language, abuse or threats 
  • off-topic or irrelevant information to the thread of conversation 
  • nudity, pornography or child abuse 
  • excessive violence 
  • content that is illegal, gives instructions for illegal activity or advocates illegal activities. 
Last updated 28 February 2024.