General media enquiries
Please contact Capital & Coast District Health Board (CCDHB)’s communications unit if you have a media enquiry.
You can email us at email@example.com.
After hours enquiries
For urgent media enquiries after hours and at weekends, CCDHB and Hutt Valley DHB operate an after hours media line. The number is 04 806 2790.
This is for patient condition updates and urgent media enquiries.
General media enquiries will be handled during normal working hours. Please email firstname.lastname@example.org if you have a general enquiry.
Guidelines for media visiting CCDHB hospitals and sites
You must get approval from the communications unit before you visit the hospital or other CCDHB sites for patient or staff interviews, photographs or filming. Our communications staff can save you time by finding the right person to comment on the subject you are covering.
When you arrive at the hospital or other CCDHB site a member of the communications unit or security will arrange to meet you and escort you around.
It is not enough to only get consent from the patient or their parents or guardian before coming to the hospital to interview them. We need to think of the safety and privacy of other patients and staff. There may also be other factors which could affect your visit such as infection control risks.
If you carry out interviews, filming or photography without permission from the communications unit, our security staff will ask you to leave the site immediately.
We are happy to provide you with images of our hospitals, staff and board members which are a suitable resolution for publication.
Patient condition updates
To find out the condition of a patient please contact CCDHB’s communications unit.
We are able to release the following conditions of patients as long as staff are able to identify them from the information given to us by the media:
- Stable: condition unchanged.
- Serious: vital signs stable and within normal limits, patient conscious but may be uncomfortable, indicators questionable.
- Critical: Vital signs unstable, not within normal limits, patient may not be conscious, indicators unfavourable.
We are able to tell you which department or ward a patient is in or if they have been discharged.
We do not confirm or release names, age, gender, prognosis or any other personal details. We also cannot provide information about a patient who is no longer in hospital or patients using community health services, including community mental health services.
Confirmation of a patient's death occurs only with family consent and after notifying next of kin.
If a patient and/or their family members request us not to release any information about them to media, we are unable to give you a patient condition update for them.
Sometimes we will refer you to the police for comment if the incident you are enquiring about is thought to be under police investigation.
Requests for patient interviews
Our first priority is the wellbeing of our patients. We will check with the patient’s clinical team that they are well enough to be interviewed.
If the clinical team believe it is appropriate, we will pass on your request to interview an adult patient 18 years and over or the parent or guardian of the patient if they are under 18 years.
It is up to the patient or their parent or guardian to decide whether they want to be interviewed and to give their consent for any photos or videos taken.
Information about patients
It is CCDHB policy not to speak publicly about specific patients, as we have a responsibility to protect their privacy. This applies to all patients, including mental health service clients.
If a patient wants us to provide any personal or medical information about them to the media, they must sign a consent form and be specific about what they want to release and how it is to be used. Please email the communications unit at email@example.com about this.