Whānau Care Services

Patient/whānau information
He kōrero mā ngā tūroro me ngā whānau

What we do / Te wāhanga ki a matau

We support the healthcare workers who look after you when you are receiving medical or surgical treatment. We assist you and your whānau by guiding you around the twists and turns and smoothing out the difficulties that can happen when you become a patient.

Our staff consist of a Māori chaplain, kaiāwhina, social workers, a specialty clinical nurse, and an administrator.

Te Whare Whānau o Te Pehi Parata

• Temporary accommodation is available for whānau from outside the Capital & Coast District Health Board (CCDHB) region who are supporting an inpatient.
• Accommodation is limited and pre-booking is advised. There is one room per whānau for three or four people depending on availability.
• Book through Whānau Care Services between 8am and 6pm Monday to Friday.
• Children must be accompanied by an adult.
• The cost of a room is $30 a night and there is a $20 refundable key bond.
• You can ask for any of these services, all available from the staff at Whānau Care Services.

Social work

• Advice and guidance.
• Practical help and information.

Tikanga support

For example:

• Karakia.
• Return of body parts.
• Issues of tapu/noa.
• Clinical processes.

Communication

• Explaining clinical information, treatment plans, options.
• Whānau hui.

Grief and loss

For example:

• Support during terminal illness.
• Support at the time of death.
• Assistance for bereaved whānau.

How we help / Tā mātau āwhinatanga

We can help explain to healthcare workers your cultural and spiritual requirements when you are a patient and we can advise and assist staff as they endeavour to meet your tikanga needs.

We can facilitate whānau hui.

A Kaiāwhina will visit you and/or your whānau any time you ask, whether you are an inpatient or an outpatient.

Social workers promote your total wellbeing. They provide manaakitanga and support counselling and facilitate practical solutions.

The Specialty Clinical Nurse, Cardiac provides support and advocacy to Māori referred to cardio-related services.

We can help with temporary accommodation.

The Service Coordinator receives referrals to Whānau Care Services, makes assessment of need and degree of urgency and allocates personnel to provide the support and/or assistance requested.

If you would like to ask for assistance or advice from Whānau Care Services, or if you would like a person from Whānau Care Services to visit:

• tell your nurse, doctor, midwife or other health professional so they can make a referral for you, or
• contact the Whānau Care Services office, or visit us in the Cultural Care Centre on Level 2 of Wellington Regional Hospital.

Contact us

Whānau Care Services
Cultural Care Centre, Level 2
Wellington Regional Hospital

Phone: (04) 806 0948
Freephone: 0800 999442
Email: wcs@ccdhb.org.nz
After hours: (04) 385 5999 ask for Whānau Care Services

Office hours: 8am to 6pm Monday to Friday