Effective communication is as important for us as individuals, health professionals and team members as it is for the people in our care. This seminar supports building confidence and resilience in the workplace, with a focus on developing self-awareness, self-care and skills to manage criticism, difficult situations and workplace bullying.

Anne Evans-Murray runs an enjoyable seminar that promotes respectful communication and offers practical strategies for dealing with challenging behaviour in the workplace. The seminar is conducted in a non-threatening environment with no role-play or need for self-disclosure required of participants. Anne will demonstrate techniques and give tips to develop powerful body language and verbal skills. Morning tea is provided on the day.

Further information on this topic has been provided in the Management Competencies for Managing bullying and Fostering Healthy Work in Nursing Report 


All attendees must meet the below criteria

  • Participation on a Professional Development Recognition Programme (PDRP) or QLP for midwives
  • Performance Review assessed within the last 12 months


Nurses and midwives


This course covers the following topics:

  • building confidence and resilience in the workplace
  • recognising and managing burnout
  • assertion training and the health professional
  • professional behaviour and conflict resolution
  • dealing with workplace bullying tactics & intimidation
  • dealing with criticism

Time allocation

1 day programme. 8 Professional development hours


$57.50 (GST Inclusive). There is no cost for CCDHB HHS, Primary or ARC nurses provided they meet the prerequisite to attend


Thursday 2nd April 2020: 8.30am-4pm


Horne Lecture Theatre

Level 12, Ward Support Block (WSB)

Wellington Hospital

Riddiford Street, Newtown


Cancellation policy

Cancellations made within 10 working days of the event will be liable for full payment. Substitutions can be made at any time without incurring penalty.

Bookings and Enquiries

Hospital Employees: Connect Me

External: Registration form

Enquiries: professional.development@ccdhb.org.nz

Last updated 17 April 2020.