Capital and Coast District Health Board logo

We know not being able to visit your loved ones in hospital can be stressful and upsetting. Our patient friends and family service helps you keep in touch when you can't visit.

Please let us reassure you that we will continue to provide compassionate care for your relative during this challenging time. Our dedicated staff are working hard to make sure we continue to provide the high standard of care that our patients and whānau expect of us.

Te wāhanga ki a matau

What we do

Whānau Care Services are a team of kaiāwhina, social workers, speciality clinical nurses and a chaplain within the CCDHB Māori Health Development Group. We work with healthcare staff throughout our hospitals who are looking after patients receiving medical or surgical treatment.

To help you stay connected and reduce anxiety around physical separation, we are now offering an additional service.

Whānau care will be supporting patients in hospital to stay connected to wider whānau while visiting restrictions are in place. 

What we offerWho for
Facilitate collection and delivery of email and phone messages from wider family and friends of the patientAvailable to ALL patients*
Daily ward visits to deliver messages (via ward staff or directly to patients)Available to ALL patients*
Facilitation of scheduled video calling (via Zoom) to family & friendsAvailable for patients without their own device and not in isolation*

*All services will be delivered in appropriate ways and subject to clinical patient care requirements

 If you would like to use this service, please contact us.


Phone: (04) 806 0948

Office Hours: Mon- Fri 8.00am-6.00pm

Key tips for helping us keep in touch

  • Please make sure you or your family member’s patient information is correct so we have the right contact details for you.
  • Choose/assign a whānau member as a key contact for our staff. We ask that this key contact shares information about the patient with the wider whānau, to enable staff to prioritise patient care. We will provide the key family contact with regular updates on the wellbeing on your loved one
  • If you are able to visit, you will be screened each time you visit and will be refused entry if you are sick or are required to be self-isolating. Exceptions to the visitor restrictions are made on a case by case basis.
  • If you are not able to have visitors/unable to visit, the service below is available.
The following services continue to be available on request from Whānau Care Services.

System navigation - for example:

  • explaining clinical information, treatment plans and options
  • organising and facilitating whānau hui to support communication between clinicians, patients and whānau
  • advice, guidance, practical help and information.
Grief and loss - for example:
  • support during terminal illness
  • support at the time of death
  • assistance for bereaved whānau.
Tikanga support - for example:
  • karakia
  • return of body parts
  • issues of tapu/noa
  • clinical processes.
If you would like to ask for assistance or advice or if you would like a person from Whānau Care Services to visit:
  • ask the nursing staff in your loved one's area to make a referral for you, or
  • contact the Whānau Care Services office directly using the below details.
Office Hours: Mon- Fri 8.00am-6.00pm
Phone: (04) 806 0948


Last updated 14 April 2020.