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Health information

In an emergency, call 111.

Unless it’s an emergency, always call your own doctor first when you or someone in your family is sick or injured. Even after hours your call will be answered by a nurse who can give you free health advice.

You’ll find information about GPs in our region here and details of after hours and emergency care here.

Health Navigator

Trustworthy, reliable and accurate healthcare information and resources are available on the Health Navigator website. Visit


Call Healthline on 0800 611 116 for free advice from trained registered nurses, 24 hours a day, seven days a week.


PlunketLine is a toll-free parent helpline and advice service available to all families, whānau and caregivers 24 hours a day, seven days a week.

Call 0800 933 922. Calls are free from cell phones.

General information about the Children’s Hospital

Before you come

If your child becomes unwell before they are due to be admitted to the Children’s Hospital, please ring the ward (see Contact us below).

If your child is having an operation

If your child is having an operation, please read our brochure When your child needs anaesthesia (PDF).

Staying overnight at the Children’s Hospital

If your child is staying overnight at the Children.

Other information about coming to Wellington or Kenepuru hospitals

General information for patients and visitors

Coming to Wellington Regional Hospital

Coming to Kenepuru Community Hospital, Porirua

Support and advocacy services

We have many support services available, including:

  • Whānau Care Services
  • Pacific support services
  • Chaplains, a chapel and a Muslim prayer room
  • Social workers

If you would like to speak to any of these teams please speak to your child’s nurse.

If you’re not happy with anything on the ward, let your child’s nurse know or ask to speak to the Charge Nurse Manager.

You can also read about patient rights and how to give us feedback.

Interpreting services

Deaf family members have the right to request a Sign language interpreter. Find out more about booking an interpreter.

The video interpreting service is also available to help deaf people access Plunketline and Healthline.

Services provided in the Children’s Hospital

Children’s Day Ward

This 9-bed ward accommodates children from birth until their 16th birthday who are having a range of day case surgical procedures, including ear, nose and throat, urology, dental and general paediatric surgery.

Children also come into the Children’s Day Ward for sedation for scans and infusions and a small number are seen for paediatric surgical pre-assessment.

Children’s Acute Assessment Unit

This unit is situated within the Children’s Day Ward and is open Monday to Friday from 7:30am to 11pm for medical and surgical referrals. It caters for children who have been referred from our emergency department.

Children’s Clinic

This service is located on Level 5 of the Grace Neill Block and operates Monday to Friday. Services here include outpatient appointments with paediatricians and other specialists as well as procedures such as blood tests and allergy tests and treatments.

Our satellite service at Kenepuru Child health provides a similar service including an acute assessment service during the hours of 8:30am to 5pm.

Wellington Children’s Hospital inpatient wards

There are 2 inpatient wards in the Children’s Hospital at Wellington Regional Hospital.

Ward 1

Ward 1 is located on level 3 of Wellington Children’s Hospital. It looks after children up to 8 years old with medical conditions and children up to 5 years old being cared for by other specialties such as Neurology, ENT and Orthopaedics. It also has an isolation unit for children who have a condition that is infectious.

Ward 2

Ward 2 is located on level 4 of Wellington Children’s Hospital, it looks after children of all ages requiring general surgery and surgical care. It also takes children with medical conditions over the age of 9 and children over the age of 6 being cared for by other specialties such as neurology, ear, nose and throat (ENT) and orthopaedics. Ward 2 also has a shared care service for oncology of all age groups and an oncology day unit where patients come for blood tests, reviews and to receive day chemotherapy.

Kenepuru Child Health

Kenepuru Hospital provides acute assessment and outpatient services for children aged up to 16. These are for children and their families and whānau who live north of Johnsonville and up the Kapiti Coast.

If your child needs surgery or to be admitted to hospital, they will be referred to Wellington Regional Hospital.

There is also a children’s outpatient service, which operates Monday to Friday. Services here include outpatient appointments with paediatricians and other specialists as well as procedures such as blood tests.

Paediatric Community Nurses

Paediatric nurses based at Wellington and Kenepuru hospitals visit children and their families in their homes to provide complex care and care for chronically ill children. They also run clinics for eczema and incontinence.

Location and car parking

The Children’s Hospital at Wellington Regional Hospital is located behind the main hospital building. You can get there by driving down Hospital Road – there is some pay and display parking outside the Children’s Hospital – or by parking in the main underground car park (also pay and display) and walking through the main hospital building.

The Children’s Outpatient Clinic is located on level 5 of the Grace Neill Building. This is also accessible through the main hospital building or by driving down Hospital Road and parking outside level 5 of the Grace Neill Building.

Download a map that shows how to get to the Children's Hospital and Grace Neill Building as well as car park locations.

Find out more about car parking at Wellington Regional Hospital here.

After their first night’s stay, each child is permitted to one free parking ticket per day for the main hospital car park – please ask your child’s nurse for more information.

Free shuttles between CCDHB sites

Read about our free shuttles between Wellington Regional Hospital and Kenepuru Community Hospital and the door-to-door Kapiti Community and Health Transport Service.

Contact the Children’s Hospital

Children’s Day Ward and Acute Assessment Unit

Phone 04 385 5999 ext 5041

Children’s Clinic Service

Phone 04 385 5999 ext 82476

Ward one

Phone 04 385 5999 ext 5519

Ward two

Phone 04 385 5999 ext 5518

Kenepuru Child Health

Phone 04 385 5999 ext 7003


While visiting Wellington Children’s Hospital you may see Hospi! Hospi is the official mascot of Wellington Children’s Hospital and you will see Hospi and his paw prints on the walls all around Wellington and Kenepuru Hospital! If you’re lucky you might also get a visit from Hospi as, thanks to Wellington Hospitals Foundation, he visits Wellington Children’s Hospital wards twice weekly.

Children's Hospital mascot Hospi delivers roses on Valentines Day


Last updated 1 October 2019.