Watch an NZSL translation of this announcement
At COVID-19 Level 2, there are still restrictions on visiting our hospitals.
Restrictions on visiting, as with all current COVID-19-related measures, are to ensure the safety of patients and staff. Reducing the amount of people entering our hospitals helps us minimise avoidable contact, maintain physical distancing, and log all patients and visitors at the hospital sites.
Outpatient clinic appointments
Patients need to attend their appointment alone unless a support person is essential. Reasons for needing a support person may include:
- Living with disabilities or special needs
- Appointment is for a child or young person
- Being a single parent without child care
- Frail older people
- English as a Second Language
Reducing people in the clinic spaces means we can maintain appropriate physical distancing during COVID-19 Alert 2 and have as many appointments as possible available to patients.
If you want to discuss an essential support person please phone either the:
CCDHB Booking Centre on 04 8060992 or CCDHB Call Centre on 04 3855999
We are now opening up access to Capital & Coast DHB and Hutt Valley DHB facilities to allow more visitors within restricted visiting hours.
Visiting hours at both Wellington and Kenepuru Hospitals are now 10am-1pm and 3pm-6.30pm.
Inpatients at Wellington Hospital will be able to nominate 2 people who will be allowed to visit them while they are in hospital. The nominated visitors are allowed to visit one at a time. These nominated visitors names are recorded and they are checked in on arrival.
There are some areas where the restrictions are different. These include:
- Support people for women in labour - Each woman in labour and delivery is allowed 1 support person. After the birth of your baby, the inpatient visiting rules apply as above
- Visiting NICU- Open visiting hours for both parents. Parents will be able to visit at the same time if safe physical distancing can be maintained between visitors in NICU. Read more about visiting NICU
- Child Health - Only 1 parent/caregiver will be allowed to accompany a child for the duration of their admission. However, parents/caregivers can swap with each other during the time their child is in hospital.
- Patients with disabilities or special needs If staying in hospital you may have 1 nominated visitor in addition to your support person.
- Inpatients at Kenepuru are allowed 1 nominated visitor. This is because of the high proportion of aged care patients at Kenepuru Community Hospital.z
Exceptions to the above will be considered on a case by case basis – for example allowing family to visit a dying patient - by the clinical team caring for the patient. The clinical team will work with the family, and the infectious diseases team as appropriate, to ensure the right balance between compassion and safety is maintained.
Where a visitor is allowed to access any DHB facility, they will be asked a set of questions to ensure they are well before they are allowed in.
When you're visiting
Visitors will be required to wear a visitor sticker at all times.
We’ll also be asking those visiting to follow alert level 2 precautions such as ensuring that hands are washed and physical distancing of 2 metres is maintained.
This is to keep our patients and our staff safe.
We ask that you stay with your loved one in their room and avoid moving around our wards. When you leave, please go straight to your nearest exit.
We are now opening up more hospital entrances to make it easier for you get to your destination more easily. View a map of entrances and exits to Wellington Hospital.
We encourage our patients to nominate a family member to help with communication with whānau.
Our staff can also help you and your loved one in hospital stay connected via phone or video conference. Read more about how we can help
We ask that all families and whānau help us to protect and care for all who are in our care in Capital & Coast DHB and Hutt Valley DHB health services.