COVID-19 resources for our community providers

This page contains resources to support community providers across the Capital & Coast and Hutt Valley District Health Board regions. Advice given here is consistent with Ministry of Health advice and intended to guide you as you look after our communities. The Ministry of Health remains the definitive source of information.

Our focus is on ensuring you have the information you need, when you need it, in order for you to care for your staff and the people who depend on your service.

If you have any questions regarding the information or resources on this page, please email COVID-19Questions@ccdhb.org.nz. All emails to the COVID-19 email address will be logged and responded to by an appropriate team member.

Provider network updates

You can read our latest provider network updates below.

Provide update 1 July 2020

This update includes

Establishment of a managed isolation and quarantine facility
Mental health reports on protecting wellbeing, Mental Health and Addiction Services monitoring and advocacy, HDC Mental Health Snapshot
Aged care review
Advanced Care planning
Health and disability review
Wellington City Council Welfare referral Directory
Health of older people

Provider network update 19 June 2020 (PDF)

This update includes

Contract tracing posters
Information about RPH contact tracing
CBACs continue to operate.

Provider network update 15 May 2020 (PDF)

This update includes:

What Level 2 looks like
PPE and Level 2
Initiatives to support the health and disability workforce
Visitors in Level 2
Surveillance Testing – Shout Out to our PHOs
Over 70s
Flu vaccines
Our Pacific Community
Workforce Office
Disability Support Services
Food Security
Community provider resources on website

Plus attachments – Clinical guidance responding to patients intellectual learning disability, FactSheet Over 70s, Health and disability services at level 2, Further developing planned care, Frontline wellbeing support flyer, visitor fact sheet for aged residential care, NZACA Aged residential care visitor guidance at level 2

Provider network update 8 May 2020 (PDF)

This update includes:

Rollout of E-scripts
UN endorsement of our disability team
Q&A with Dr Michelle Balm
Positive Parenting
Wellbeing Hub
Guidance for mental health and addiction residential providers
Welfare contacts in 9 languages
Plus attachments – welfare cards, MHA Guidance, TripleP tPOL flyer

Provider network update 1 May 2020 (PDF)

This update includes:

CBAC walk-ins encouraged
Important information for CBAC teams
Interest free loans
Welfare Support
Important information for all residential care facilities
Passing on the aroha
Disability update

Provider Network update 24 April 2020 (PDF)

This update includes:

Message from our CEO
Residential Care Support
Online self-help tools
CBACs open for long weekend
A day in the life of a contact tracer

Provider network update 22 April 2020 (PDF)

This update includes:

Moving to Alert Level 3
Essential and Non-Essential Services
CBACs and testing
Residential Care Support

Provider network update 17 April 2020 (PDF)

This update includes:

Key priorities heading toward Alert Level 3
Supporting our residential care facilities
Important information re laboratory forms
Workforce update
PPE requests
Shout out to Ora Toa
Social media – te reo messages
Wellness
Disability tools

Aged Residential Care provider update 14 April 2020 (PDF)

This update includes:

DHB visits to ARC facilities
Mobile testing teams
Managing Deteriorating Health - Escalation pathway
PPE requests
New Ministry of Health guidance on dementia

Provider network update Easter preparedness 9 April 2020 (PDF)

This update includes:

Community based assessment centre (CBAC) hours and locations

Access to mobile assessment teams
Welfare support
Referral pathway for homeless
Escalation pathway for mental health and addiction
Support for aged residential care in the event of a positive COVID-19 case
Tools for working providing health services to the disability community

Provider network update 8 April 2020 (PDF)

This update includes:

WREMO’s welfare resource
Shout out to our Workforce Office
PPE update
Keeping occupied during a lockdown
Wellbeing

Homeless provider network update 6 April 2020 (PDF)

This update includes:

Understanding COVID-19
Preventing the spread
Supporting the homeless community
Resources for you

Provider network update 3 April 2020 (PDF)

This update includes:

Swabbing and testing
Community Based Assessment Centres (CBACs)
Connecting with WREMO and councils
Sharing stories
Back to basic messaging
Weekend cover

Provider network update 31 March 2020 (PDF)

This update includes:

Access to PPE and training
A shout out Regional Public Health
Homelessness
Wellbeing
Resources

Pharmacy update 31 March 2020 (PDF)

This update includes:

Funding
Clozapine
PPE
Workforce demands
Flu vaccinations
Prescriptions

PHO geriatrician access 30 March 2020 (PDF)

Provider network update 20 March 2020 (PDF)

Provider network Q&A factsheet 20 March 2020 (PDF)

Service continuity community providers 24 March 2020 (PDF)

This update includes:

Funding Continuity
Essential & Non-Essential Services
Workforce Centre

Workforce office advice 31 March 2020 (PDF)

Communicating with the disability community

We're working to ensure that information about COVID-19 is accessible for everyone and that we are responding to community needs. You can read our latest COVID-19 Disabled Community Panui below.

COVID-19 Panui 3 April (PDF version) (Sign Language version)

COVID-19 Panui 25 March (PDF version) (Word version) (Sign Language version)

Update for Disability and Aged Care Providers on Alert Level 4

Watch a summary of the latest panui in Sign Language

Resources

Māori and Pacific Island language resources

Other resources and funding

Funding available through Wellington Regional Emergency Management Office and Wellington City Council 4 May 2020 (PDF)

Māori and Pacific Island CBAC messages

Facebook post Cook Islands

Facebook post Tokelauan

Facebook post Tongan

Facebook post Tuvaluan

Facebook post English

Poster with 9 languages

Videos about COVID-19 and our response

Helping community providers respond to COVID-19

In this video, CE Fionnagh Dougan and 2DHB Director of Strategy, Planning and Performance team talk about how our DHBs are working closely with community providers to ensure continuity of funding, access to appropriate supplies of PPE and support PHOs to establish CBACs around the district.

Q & A with Dr Michelle Balm, Infectious Disease clinician at CCDHB

You asked, we answered. Dr Michelle Balm has taken the COVID-19 questions you’ve emailed us and answered them for you. You can watch it all, or jump straight to your question using the timecode below. Remember, if you have questions, please send them to COVID-19questions@ccdhb.org.nz

01:24 What are the main symptoms?
02:13 How long do people stay sick?
02:51 Why is it bad for older people?
03:36 Is it bad for younger people too?
04:50 How is COVID-19 transmitted?
11:20 Should we all be wearing masks?
15:56 At work, what PPE should we wear?
20:58 Will it spread in a wet environment?
21:54 Is there a risk with incontinence?
23:24 Is there a PPE shortage?
25:28 Can staff work at more than once facility?
25:54 How do we manage visitors for end of life care?
27:24 How do we screen staff for symptoms?
28:40 What do we do if a resident’s health acutely deterioriates?
29:37 Should every resident have a test before coming in to residential care?
34:10 Do we need to quarantine mail?
35:04 Is it safe to come to outpatient clinics?

Our priority populations

In this video, CE Fionnagh Dougan introduces the leaders of our Māori and Pasifika teams who are communicating with, and providing support to, these important priority populations as we navigate through COVID-19.