Health Care Home allows the system to be more proactive for complex and at-risk patients and means patients are able to build relationships with their team, with the focus being much more about prevention than treatment. Building on that General Practice knowledge and utilising community health services supports people to stay at home and active in their community for longer.
‘All the other components of Health Care Homes have helped ensure that workflow is much better. Ensuring that there’s better on day appointment availability, better triage, looking at roles, the LEAN business model and approaches to, for example, room standardisation. These are all fantastic and so firmly integrated that we take them for granted now.
The sum of all those little parts is really what the magic of Health Care Home is’ - Dr Jeff Lowe