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Location and maps

Finding your way around

You will find maps and signs throughout the hospital and a copy of the main building map is available at reception in the main atrium.

Each building is marked on the map in a different colour. If you’re unsure where to go, please ask one of our volunteers at the desk in the main atrium (see below) or our friendly staff members. All staff wear identity cards and are happy to help you.

After hours access

For after hours access (9:30pm to 6am), report to the after hours entrance at the south end of the hospital by the Delivery Suite and Emergency Department entrances off Riddiford Street.

Hospital volunteer service

When you come to the hospital you may be greeted by a hospital volunteer who can guide you to your appointment if you need help.

If you wish to know more about the Wellington Hospitals Foundation hospital volunteer service or about becoming a volunteer please visit www.whf.org.nz.

Transport

Wellington Hospital is well served by buses. Direct services connect the hospital with most of Wellington’s eastern, western and southern suburbs. The hospital is a 10 to 15 minute bus ride from the railway station, airport and ferry terminal.

For routes and timetables phone Metlink on 0800 801 700 or use the journey planner at https://www.metlink.org.nz/#plan.

Taxis are available from the front entrance of the hospital on Riddiford Street.

Free shuttles between CCDHB sites

Read more about our free shuttles between Wellington Regional Hospital and Kenepuru Community Hospital and the door-to-door Kapiti Community and Health Transport Service.

On-site cancer society volunteer driving service

This is for cancer patients who need occasional help with transport to treatment. Talk to the staff at the Wellington Blood and Cancer Centre for more information.

Parking

Main car parks

Entry and exit to the underground car park is via the Riddiford Street entrance. There is also a large car park for public use that can be accessed by turning left at the roundabout once you enter via Riddiford Street (see maps above).

Hospital Road car park

If you are visiting the Children’s Hospital, Paediatric Outpatients, Centre for Endocrine, Diabetes and Obesity Research or the Eye Clinic there is limited patient parking that can be accessed via Hospital Road, off Adelaide Road (see maps above).

Car parking charges

Charges are posted at the entrance and must be paid prior to exit at any of the automatic payment machines located in the lift foyers. These machines take coins, notes and credit cards.

If you visit the hospital a lot and have difficulty paying for parking, please see the charge nurse or team leader in the department you are visiting, you may be eligible for discounted car parking.

Monday to Friday ratesWeekend rates
0-20 minsFreeFree
20 mins to 1 hour$4.00$3.00
1 to 2 hours$6.00$4.00
2 to 3 hours$7.00$5.00
3 to 4 hours$8.00$6.00 (3+ hours)
4 to 5 hours$9.00
5 to 6 hours$10.00
6+ hours$10.00

Visiting hours and visitors

Please do not visit the hospital wards if you are unwell as this can compromise the health of all our patients.

Visiting hours

Visiting hours are below. Please note that, in the case of very sick or special needs patients, longer visiting hours can be arranged with the charge nurse.

Adult wards: Visiting hours are between 10am and 1pm and between 3pm and 8pm (1pm to 3pm is a rest period).

Specialty units: Post Anaesthetic Care Unit (PACU), Intensive Care Unit (ICU), Emergency Department (ED), Short Stay Unit, Neonatal Intensive Care Unit (NICU), Delivery Suite – visiting by negotiation with the team leader.

Children’s Hospital: Parents/guardians may visit at any time. All other visiting is between 2pm and 7pm. There is a rest period between midday and 2pm.

Mental health: Visits need to be discussed with the team leader prior to visiting.

Children

Children are very welcome to visit, but young children must be accompanied by an adult at all times, and not left to run freely around the hospital.

Send a message to a patient

This service allows you to send a fax message to a friend or family member in a ward within Wellington Regional Hospital. To make use of this facility please call (04) 385 5999 and ask the operator to send a message through to the ward. The message will be added to a fax greeting and sent through to the ward and on to the patient.

Whānau rooms for families

These are available on levels 4, 5, 6 and 7 for all whānau visiting patients on the wards, and provides a place for larger gatherings. The hospital is part of the Baby Friendly Hospital Initiative and these rooms also offer a quiet space for nursing mothers.

Admission to hospital

Read more about admission to one of our hospitals.

This page will help you prepare for a hospital stay and has information about what to bring with you and what to arrange before you leave home, meals and services during your stay and what happens when you're discharged.

Outpatient appointments

Your GP or specialist may refer you for an outpatient appointment at Wellington Regional Hospital, Kenepuru Community Hospital or Kapiti Health Centre.

Read more about CCDHB outpatient appointments.

Cultural support

The cultural support area is at the front of the main atrium to the left just past reception and through the glass doors. Here you’ll find our:

Chaplaincy department

 

The Chapel and Muslim prayer room are open 24 hours and can be used by all hospital patients, relatives and staff.

To contact the chaplains, ask the operator to page or phone ext 82126/82124 from inside the hospital (paging is preferred). On call chaplains are available 24/7 for critical situations.

The chaplains are available for patients and their families of all faiths or no faith for pastoral visits, counselling, prayer, and communion on request.

If you want to access a minister from a particular faith not represented within the chaplaincy team, ask your nurse, midwife or doctor for the list of on-call chaplains or ask one of the chaplaincy team to contact an appropriate person.

 

Flowers, gifts, letters and parcels

Flowers, gifts, letters or parcels should be clearly marked with the patient’s name and ward. Flowers are not allowed in the Intensive Care Unit (ICU), Neonatal Intensive Care Unit (NICU) or Ward 7 south.

Postal address for letters and parcels:

Wellington Hospital
Private Bag 7902
Wellington South

Physical address for delivery of flowers and gifts:

Wellington Hospital
Riddiford Street
Newtown

Services and facilities

Cafes

Wellington Regional Hospital has two cafés and a coffee bar which cater for visitors, patients and staff.

  • Wishbone (in the main atrium) is open from 6.30am to 8.30pm on weekdays and 9am to 4.30pm on weekends and public holidays.
  • Fuel Espresso (in the Clinical Services Block by the Mein Street entrance) is open from 7am to 4.30pm on weekdays and 9.30am to 2pm on weekends.
  • Simply Food (upstairs at Otago School of Medicine) is open from 7.30am to 4.15pm on weekdays.

Hospital gift shop

There is a gift shop located in the atrium of Wellington Hospital for patients, staff and visitors. Hours are 7.30am to 5.30pm on weekdays and 9am to 3pm on weekends.

The shop sells a wide range of items including:

  • Newspapers, magazines and books
  • Hospi Merchandise
  • Flowers
  • Greeting and get well cards
  • Soft toys
  • Gift items
  • WiFi tokens
  • Phone top-ups
  • Snapper top-ups
  • Snacks and Water
  • Basic pharmaceuticals and toiletries
  • Stamps
  • Dry cleaning

You can also place orders online at http://shop.whf.org.nz/ or using your credit card over the phone on 04 389 5610 for delivery to patients.

The gift shop is run by the hospital's official charity, Wellington Hospitals Foundation. Find out more at http://www.whf.org.nz/.

Internet access (WiFi)

Wireless internet access (WiFi) is available at Wellington Regional Hospital in the main building, the Grace Neill Block, the Children's Hospital and the Emergency Department.

You can buy tokens at the hospital gift shop in the atrium of the main building. The cost is as follows:

  • $3.00 for 1 hour of internet over a 24-hour period
  • $6.00 for 4 hours of internet over a 24-hour period
  • $10.00 for 8 hours of internet over a 7-day period
  • $35.00 for 48 hours of internet over a 7-day period

NB You must start using your token within 28 days of the creation date, which is printed on the bottom of the token.As long as you start using it within 28 days, the token will not expire until the 24-hour or 7-day period is up.

Banking and post

Opposite the Hospital Gift Shop is an ASB ATM machine (this caters for most banks) and a post box for national and international posting.

Branches of most banks and a New Zealand Post Shop can be found on Riddiford Street in Newtown – turn left out the main entrance and walk for 5 minutes down Riddiford Street.

Public toilets, changing facilities and parents' room

Toilets for visitors are well sign-posted throughout the hospital. If you are unable to find one, please ask a staff member. Some of these have baby changing facilities.

There is also a parents' room with chairs for breastfeeding and baby changing facilities in the main atrium, past the gift shop and to the left before the cafe.

Accommodation for outpatients, family and whānau

Margaret Stewart House

Priority goes to patients receiving cancer and dialysis treatment.

Phone: (04) 380 0300

Te Whare Whānau o Te Pehi Parata

Temporary accommodation is available for whānau from outside the CCDHB region who are supporting an inpatient. Accommodation is limited and pre-booking is advised. There is one room per whānau for three or four people depending on availability. Children must be accompanied by an adult.

To enquire about availability contact Whānau Care Services between 8am and 6pm Monday to Friday on 0800 999 442 or email wcs@ccdhb.org.nz.

Ronald McDonald House

Ronald McDonald House provides free accommodation to families with seriously ill children aged 21 and under while they are receiving treatment in Wellington Regional Hospital.

Priority is given to families who live more than 80km away from Wellington or those who live in the South Island. Distance limits are waived for families with a child in ICU.

Phone: (04) 389 5505.

Accommodation close to Wellington Regional Hospital

Last updated 11 November 2016.