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Care Co-ordination Service

Capital & Coast District Health Board has established a Care Coordination Centre to provide a single point of entry for referrals for access to community based health services.

The role of the Centre is to coordinate all referrals requiring access to community services in Kapiti, Porirua and Wellington . The introduction of the Care Coordination Centre replaces any previous processes used by referrers to access community services.

Whilst the Care Coordination Centre does not provide services directly, it will undertake assessment of the client, establish a care plan and arrange the most appropriate services to meet the care plan.

Services covered include:

  • Community allied health services
  • Community rehab services
  • District nursing services
  • Home based services, including home help and personal care assistance
  • Residential care
  • Respite care

The following community services are exceptions:

  • people under 65 years who have a life long disability and require long term disability support should still be referred to Capital Support
    Phone: 04 230 6400,
    free phone for Kapiti residents: 0800 353 375,
    Fax: 04 918 2173
  • people who require rehabilitation services as a result of long term impairment, and who are 16 to 55 years, should still be referred to Capital Coast Rehab
    Phone: 04 3855 999 ext 5909
    Fax: 04 3855 999 ext 5827
    Email: capitalcoastrehab@ccdhb.org.nz

If you are unclear about the appropriate entry point for any community based referrals, please forward the referrals to the Care Coordination Centre. We will ensure they are sent to the appropriate destination.

The Care Coordination Centre is staffed seven days a week.

Hours of service:
8am-6pm Monday to Friday
8am-4pm Weekends/ holidays

There is also an after hours service for urgent calls and referrals

Contact Us

Physical Address: 10 Wineera Drive, Porirua
Postal Address: PO Box 50-544, Porirua

Telephone (Including after hours):
0800 282 200 or (04) 238 2020

Fax: 0800 282 202 or (04) 238 2022

Email: wellington@coordination.org.nz

Christmas Contact details:

Clients and their families can contact the Care Coordination Centre (CCC) on either of the following numbers during Christmas and New Year for advice regarding their community support.

Care Coordination Centre
Phone 04 238 2020 or 0800 282 200

Service Advisory Group

The goal is to create a forum that will enable key stakeholders who interact with the Care Coordination Centre (the Centre) in a referral or service delivery context to work with the Centre management and the DHB to provide feedback and advice to the Centre, particularly regarding operational and strategic issues, a communication strategy and the development of a community service profile and networking.

Minutes of Meetings

Information & Newsletters

Referral Form