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Wellington Hospital: a guide to services

Finding your way around
You will find maps and signs throughout the hospital and download a copy from the maps section of this site. Each building marked on the map is a different colour. The entrance to each building is marked with strips of the same colour to help you make sure you’re in the right place. If you’re unsure of where to go, please ask a staff member. All staff members wear identity cards and are happy to help you.

Wards
The following is a list of wards (download the map):

  • 2: Ground floor and reception:
    • 2 North: Blood and Cancer Centre
    • 2 Central: Clinical Measurement Unit, Main Outpatients
    • 2 South: Transit Lounge, Radiology/X-Ray
  • 3: Theatres and ICU:
    • 3 North: Women's Clinics, Blood and Cancer Centre, Te Mahoe
    • 3 Central: Intensive care Unit, Surgical Admissions
    • 3 South: Sterile Services
  • 4: Women's Services:
    • 4 North: Gynecology, Ante and Post-Natal
    • 4 South: Delivery Suite, Neonatal Intensive Care Unit
  • 5: Medical Wards:
    • 5 North: General Medicine, Oncology and Renal
    • 5 Central: Renal Dialysis
    • 5 South: General Medicine and Infectious Diseases
  • 6: Medical Wards:
    • 6 North: Orthopaedic and Urology
    • 6 Central: Allied Health
    • 6 South: Cardiology and Cardiothoracic
  • 7: Surgical Wards:
    • 7 North: General Surgical, Vascular and Ear, Nose and Throat
    • 7 Central: Day Unit
    • 7 South: Neuroscience, Stroke and Eyes

Visiting times
These have been arranged to be as convenient as possible. They may vary from ward to ward so it is advisable to check with the ward. A list of visiting hours is published in the daily newspapers and on our Visiting Hours page.

Car parking
Entry and exit to the under ground car park is via the Riddiford Street entrance to the Wellington Regional Hospital. Charges are posted at the entrance and must be paid prior to exit at any of the automatic payment machines located in the lift foyers. If you need to visit the hospital often, and have difficulties paying for parking, please see the Charge Nurse or Team Leader in the department you are visiting, as you may be eligible for discounted car parking. View more details here.

Children
Children are welcome to visit, but young children must be accompanied by an adult.

Wheelchairs
Wheelchair access is available at all entrance points to the hospital. If required, wheelchairs are available from the main entrance to the Wellington Regional Hospital.

Transport
A number of bus services (including bus routes 1, 3,10, 11, 18, 22, 23, 42, 43/44) pass by the main entrance of Wellington Hospital in Riddiford Street, Newtown. Details of times and bus numbers are available by calling Metlink on 0800 801 7000. Taxis are available from the front of the hospital on Riddiford Street. A free shuttle for patients also runs between Wellington and Kenepuru hospitals. To book, please call the Wellington transport office phone (04) 806-2708 or email shuttle.booking@ccdhb.org.nz

Toilets
Toilets for visitors are well sign-posted throughout the hospital. If you are unable to find one, please ask a staff member.

Telephones
There are card and coin telephones in all the main corridors and foyers. If you cannot find one, please ask a staff member. Phone cards are available from the Hospital Gift Shop located in the Atrium of Wellington Regional Hospital. Mobile phones should only be used in non-patient areas as they disrupt electrical monitoring equipment.

Cafés
Wellington Hospital has two cafés and a coffee bar which cater for visitors, patients and staff.

  • Wishbone (in the main atrium) is open from 7am to 9pm on weekdays and 9am to 4.30pm on weekends and public holidays.
  • Fuel Espresso Bar (on the main corridor of Level C, Clinical Services Block) is open from 7.00am to 5.00pm on week days.
  • The Campus Café (Level D, School of Medicine) is open Monday to Friday from 7.30am to 4.15pm.

Banking Services
There is an ATM machine on Level C of the Clinical Services Block, opposite the lifts. Branches of most banks and a NZ Post Shop can be found in Newtown, a five minute walk south from the main entrance on Riddiford Street.

Smoking
Wellington Hospital is a smokefree site.

Maori Health Unit
Cultural advice and support is available from our Maori Health Unit and Kaumatua. If you would like to use this service, please ask the staff, or contact them on extension 4074.

Hospital gift shop
Located in the Atrium of Wellington Hospital for patients, staff and visitors convenience. Hours are 7.30am - 5.30pm Monday to Friday and 9am - 3.00pm on Saturday and Sunday.

The shop has a wide range of goods and services such as:

  • The Dominion Post
  • Flowers
  • Greeting and Get Well cards
  • Magazines
  • Food stuffs and drinks
  • Basic pharmaceuticals and toiletries
  • Phone Cards (including cell phone top-ups)
  • Stamps
  • Snapper Cards
  • Gift items
  • Balloons
  • Dry-Cleaning
  • Other items

You can also place orders over the phone using your credit card for delivery to patients in Hospital. Please call 04 389 5610 or online at www.whhf.org.nz/giftshop.

The Gift Shop is run by the Hospital's official charity, Wellington Hospitals and Health Foundation (www.whhf.org.nz). All proceeds from the Gift Shop will be used for patient comfort and community programmes in the Hospital.

Flowers, gifts, letters and parcels
Flowers, gifts, letters or parcels should be clearly marked with the patient’s name and ward. Flowers are not allowed in the Intensive Care Unit (ICU).

Send letters and parcels to the address below:

Wellington Hospital
Private Bag 7902
Wellington South

For delivery of Flowers and Gifts, the address is:

Wellington Hospital
Riddiford Street
Newtown

Quiet Room
Patients, staff and visitors are welcome to attend services in the Quiet Room (off the main corridor, Level C, Clinical Services Block). The Quiet Room is open 24 hours a day for patients and their families. A list of religious services and times is available in the wards, or the chaplains can be contacted on extensions 5666, 5667 and 5668.

Enquiries
Friends and relatives wishing to enquire about patients should telephone +64 4 385 5947 or +64 4 385 5949. For all other enquiries, telephone +64 4 385 5999.