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Complaints
Feedback about services provided by Capital & Coast District Health Board can be given in writing, by phone, by fax or by e-mail.The Complaints Facilitator processes all complaints, compliments and suggestions. All feedback is forwarded to the relevant services and formal complaints are acknowledged in writing within five working days of receipt. Please contact the Complaints Facilitator if you require any further information.
Contact details:
Complaints Facilitator
Capital & Coast District Health Board
Private Bag 7902
WELLINGTON
Phone: (04) 385 5999 ext 4073
Fax: (04) 385 5870
Email: complaints@ccdhb.org.nz
Your rights when receiving a Health or Disability Service:
- Respect
- Fair Treatment
- Dignity and Independence
- Appropriate Standards
- Effective Communication
- Information
- Choice and Consent
- Support
- Rights During Teaching and Research
- Have Your Complaint Taken Seriously
Detailed information about the Code of Health and Disability Services Consumers' Rights is available on the Health and Disability Commissioner's website (www.hdc.org.nz).
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